Overview
At exrivenna, we respect your privacy and are committed to protecting your personal information. This policy describes what data we collect, how we use it, with whom we share it, and the choices you have regarding your information. We aim to maintain transparency and help you understand how exrivenna supports AI-driven evolution while safeguarding your privacy.
Definitions
For clarity, we define terms used throughout this policy.
- Personal Data: any information relating to an identified or identifiable individual.
- Processing: any operation performed on personal data, such as collection, storage, use, or disclosure.
- User: any individual who accesses or uses our services.
- Service: the AI-driven tools and platforms provided by exrivenna at exrivenna.click.
- Cookies: small text files placed on your device to collect standard internet log information.
Data Collection
We collect data to operate effectively and provide you with personalized experiences.
Data You Provide
Information you share when registering, contacting support, or using our services.
- Registration details such as name, email, and company.
- Profile information including preferences and settings.
- Content submissions and feedback.
- Payment information processed through secure third-party gateways.
- Communication data from chats, emails, and support requests.
- Any other information you choose to provide directly.
Automatic Data Collection
We gather certain data automatically when you interact with our site and services.
- IP address and general location.
- Browser and device information.
- Usage data such as pages visited and time spent.
- Error logs and performance metrics.
- Cookies and similar tracking technologies.
- Referrer URLs and clickstream data.
Third-Party Data
We may receive data from trusted partners to improve service quality.
- Authentication providers (e.g., OAuth information).
- Analytics services for usage insights.
- Marketing partners for promotional communication.
Purpose of Processing
We use personal data for specific, legitimate purposes.
- To provide and maintain our services.
- To personalize user experience and content recommendations.
- To communicate updates, offers, and support responses.
- To analyze trends and improve our AI models.
- To ensure security and prevent abuse.
- To comply with legal obligations.
- To process payments and transactions.
- To detect and contribute potential fraud.
Legal Basis
We rely on the following legal bases for processing personal data.
- Consent: where you have given clear permission.
- Contract: to fulfill our service agreement.
- Legitimate interests: for service management and security.
- Compliance with legal obligations.
Data Protection Standards
Although based in Thailand, we adhere to recognized international privacy norms.
- Right to access your personal data.
- Right to request correction of inaccurate data.
- Right to request deletion of your data.
- Right to data portability.
- Right to object to certain processing.
- Right to withdraw consent at any time.
Cookies and Tracking
We use cookies and similar technologies to enhance your experience.
Types include session cookies, persistent cookies, and third-party cookies.
Categories: essential, performance, functional, and targeting cookies.
You can manage cookies through your browser settings or our cookie banner.
Learn more in our Cookie Policy.
Data Sharing
We may share your information under certain circumstances.
- With service providers who assist in delivery.
- With analytics and marketing partners.
- When required by law or regulation.
- In connection with a business transaction.
- To protect rights, property, or safety.
- With your consent or at your direction.
International Transfers
Your data may be transferred to jurisdictions outside Thailand.
We implement contractual clauses and security measures to protect data.
Data Retention
We retain personal data only as long as necessary.
Account information is kept while your account is active plus any required period.
Communication records are retained for up to two years.
System logs are retained for up to one year.
Data is securely deleted when no longer needed.
Security Measures
We implement technical and organizational measures to safeguard personal data.
- Encryption of data in transit and at rest.
- Access controls and authentication protocols.
- Regular security audits and vulnerability assessments.
Your Rights
You can exercise the following rights regarding your personal data.
- Access, correct, or update your data.
- Request data deletion or portability.
- Right to data portability: request a structured copy of your personal data.
- Right to restrict processing: ask us to limit how we use your data.
- Right to object: challenge certain types of processing, such as direct marketing.
- Right to withdraw consent: revoke any consent you have given at any time.
- Right not to be subject to automated decision-making: request human review when decisions are automated.
- Right to lodge a complaint: file a grievance with a competent supervisory authority.
How to Exercise Your Rights
To submit a request under any of these rights, please email [email protected] or use the online form at exrivenna.click/privacy-requests. Include your name, contact details, and a clear description of the request.
We strive to acknowledge your request within 5 business days and provide a full response within 30 days.
Marketing Communications
We may use your contact information to share product updates, newsletters, and special offers related to AI-driven solutions. You can manage your preferences at any time.
You can unsubscribe from marketing emails by clicking the unsubscribe link in any message or by contacting [email protected].
Children's Privacy
Our services are intended for individuals aged 18 and older. We do not knowingly collect personal data from anyone under 18. If we learn we have, we will take steps to delete it.
Third-Party Links
Our site may contain links to external websites and services. exrivenna is not responsible for the content or privacy practices of those third parties.
Privacy Policy Changes
We may update this policy to reflect changes in our practices or legal requirements. Significant updates will be posted on this page with a new effective date.
Contact Us
If you have any privacy-related questions or concerns, please email [email protected] or write to us at Kop Chao Sub District, Amphoe Bang Ban District, Phra Nakhon Si Ayutthaya Province 13250, Thailand.
- +66989733803
- [email protected]
- Kop Chao Sub District, Amphoe Bang Ban District, Phra Nakhon Si Ayutthaya Province 13250, Thailand